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It can be immensely frustrating when your team members contradict each other or lack the skills to answer even the simplest customer inquiries. Your customers are not pleased and you have to deal with the consequences. How can you address this problem? By creating a Standard Operating Procedure (SOP) for...
Looking to get more eyeballs on your message? Now, more than ever, its harder than a woodpeckers lips to reach your audience. If you stick to the old, conventional and traditional marketing channels youve been using so far, without a doubt, you will get left behind. Its only a...
With over 2 billion users on WhatsApp, over 1.3 billion users using the Facebook messenger app, and 1.2 billion users on WeChat, its clear that users like using these chat applications to communicate with brands. In fact, more than 60% of all customer service engagements are currently being delivered...
Can you believe this? You CAN actually make money online WITHOUT first learning about Internet marketing! Imagine if You didnt need to write or produce any unique content You didnt need to create any products to sell You didnt need to write up any sales...
People say customer is always right. I hate that saying. I mean, customer or not, when you're wrong, you're wrong. But I'm not sure if this conversation should happen... This was my conversation with a customer service operator (CS) from telco X some time ago. I was experiencing...
